X Vouchers
Vouchers
Close

Why Buy
From Us

Book a
Service/MOT

Aftercare
Why we're different

Testimonials
read our reviews

Contact Us
get in touch

Robins Diary

The John Lewis Partnership

 

I have noticed that John Lewis and Waitrose are spending an absolute fortune promoting the inclusion of ‘Partnership’ on their branding, obviously they see the value of a business with the right culture running through the core of the company.  I must say if I didn’t know it before, I have certainly realised the value of a strong customer-focused culture in a business.  

 

As some of you will know I suffered a back injury in February and, following an operation in June, I am only just starting to be able to spend a couple of hours at work, and it’s been a very tough time for me!  I never realised long-term chronic pain affected the brain as much as the body.  However, thankfully the business has carried on almost completely unaffected, and it’s not down to rules, processes, computers, etc, that’s very difficult to do well when dealing with customers, we have all come across problems when rules get in the way of common sense, but when everyone involved in the business feels part of it, decisions are made based on common sense, and what is best for the long term good of both the customer and the company, and this has certainly been the case.  Not once in seven months have I come across a problem where anyone has hidden behind a process or  policy - granted we may not be perfect, but I feel the whole workforce really have got the ‘partnership’ thing sorted, have felt the lovely warm feeling of satisfaction when customers leave happy, and that has been the strongest emotion.  Zero hours contracts are not for us and the so-called ‘Gig Economy’ can come and go, but treating staff and customers with respect will always generate better results.

 

You may wonder why I mention this - I think we all notice great service more than ever before, we used to be a nation of people who didn’t complain, and just put up with anything, but not anymore!  It’s what we now notice, and it’s what has made me incredibly proud of everyone at the dealership, and given me a very warm feeling for having created a car dealership with a difference.  In my opinion, it is the biggest reason for our success, and to see John Lewis, who are certainly one of the successes recently in retail, invest in such a campaign, is certainly an endorsement of our own culture. 

 

A massive thanks from me to all the staff, or should I say ‘partners’, as they certainly share the fruits of their efforts, and hopefully I’ll be back to full time work in October.

 

“Great things in business are never done by one person.  They’re done by a team of people” Steve Jobs

Call me: 07984 647938
Reevoo Reevoo Reevoo Reevoo

WHY LUSCOMBE MITSUBISHI LEEDS

At Luscombe’s, we all work together as a team with one aim – to treat customers as we would like to be treated ourselves –The way we operate is different from many other dealerships in order to achieve our goal of ensuring the best possible customer experience.

 

 

5 reasons to buy from Luscombe Mitsubishi Leeds

  1. Since opening our doors in June 2013, we have won a number of awards, including Mitsubishi New Dealer of the Year 2014 .  We are now amongst the Top 10 Mitsubishi Dealers in the Country and are the ONLY 5 STAR MITSUBISHI DEALER IN LEEDS according to customer satisfaction.
  2. Everyone says they offer unrivalled customer care, but we really do! We believe that it is only through dealing honestly with our customers that we can earn their trust, and in turn, their loyalty.
  3. We have straight talking sales people who are empowered to deal with you! They talk openly about price, part exchange and finance rates.
  4. Our Managers come out of the office to ensure you enjoy a stress-free, highly personable, friendly car buying experience.
  5. Our prices are highly competitive, discounted to match any you will find in the UK. Prices are checked daily because we care about our business and price is very important.

But many dealers claim to be different and customer orientated! How do we differentiate ourselves further?

We won't sell you a car but we will help you buy one!!

View this video to see what one of our customers thinks about Luscombe's 

 

 

Who are Luscombe Mitsubishi Leeds?

  • Robin Luscombe own and runs the business with a very hands-on approach – He is very visible on site and enjoys chatting to all the customers and becoming involved in negotiations when required.
  • Robin is happy to be contacted by any customer – so much so, his personal mobile number appears on all our marketing materials and website.
  • The way Robin manages the company and his staff ensures the car buying process is enjoyable and stress-free.
  • Robin has gained considerable success and a host of awards since 2010 when he opened his Suzuki business and this success has continued with the Luscombe Mitsubishi Leeds dealership.
  • Says Robin "I have a great team and I’m delighted that so many customers remark on the team’s friendliness and helpfulness. It’s important they enjoy their roles within the company to give you the best possible service. And remember, I’m always on hand to support everyone. You deserve great service and I can personally guarantee it – If not I insist you call me!"

How are we different?

  • Our sales and aftersales teams are empowered to make instant decisions – they don’t have to run to faceless managers in distant offices.
  • We advertise our cars at the discounted price – you don’t have the stress of trying to battle us for discounts. These prices are checked daily to ensure we stay ahead of the competition.
  • We stand by our cars, and the warranties we provide.
  • We pass on the best possible finance rates. We want to sell cars, we are not a bank. We make our profits from many satisfied customers contributing a little – not a few customers contributing a lot!
  • We actively encourage feedback from all our customers so you can make an informed decision about us and the car you are buying – before you buy, read our genuine customer reviews on Google, Facebook. Reevoo, Auto Trader, yell.com and Honest John – all reviews are important to us to ensure we offer the best possible service and buying experience
  • We carry a wide range of New Mitsubishi Cars and Commercials, so if you want to see the Mirage, ASX, Outlander Diesel, Outlander PHEV, L200 or Shogun in the colour of your choice, we are only too happy to oblige.
  • You are welcome to test drive any of our Mitsubishi Demonstration vehicles which are available on site

Why is our ‘team’ different?

  • We are passionate about our business and our customers.
  • There is a great team atmosphere, we’re all in this together – meaning our customers get the best service.
  • We offer personal attention – our size allows this. You can’t do that in large companies.
  • Our approach reflects that we are a business of today with a customer-focused culture
  • We make (and bend) rules to suit customers, not to suit the company. We are not company policy driven.
  • Our unique approach helped us win Mitsubishi New Dealer of the Year 2014
  • We act with integrity and courtesy.

We say our used car prices are competitive – How do you know?

  • We ensure our prices are the greatest value in the UK, taking into account the mileage, specification etc.
  • Once the car reaches our exacting standards following thorough inspection, we check its price against the trade books and then price check it daily on the Internet - comparing it on AutoTrader, V-Cars and Mitsubishi's website to remain competitive
  • We have a great choice of Used Mitsubishi ASX, Outlander Diesels, Outlander PHEV’s, L200’s, Shoguns and Mirages, under 3 years old, which are Mitsubishi approved used cars and are offered with a 12 month warranty
  • We also have a superb selection of Part Exchange cars from manufacturers including BMW, Mercedes, Ford, Honda, Mazda, Audi, Volkswagen, Vauxhall, Skoda, Peugeot and Toyota
  • Our cars are fully checked in our workshop and all are supplied with a full 12 months MOT

You’re not from near Leeds – What can we do for you?

  • • Everything…. We have customers throughout the UK!
  • • Take a look at our customer reviews and you will see we have customers from Scotland to the South Coast as we are very well placed close to the M1, M62 and M621 - But mostly from East Yorkshire and Humberside, York and Ripon in North Yorkshire, Barnsley and Sheffield in South Yorkshire and over to Lancashire and Manchester in the West.
  • • And we are close to Leeds City Station – it’s only a 10 minute drive away
  • • We can arrange finance, take your part exchange and deliver your new or used car to your home or office.
  • • To help you make an informed decision, read our genuine customer reviews on Google, Facebook, Yell.com, Reevoo and Auto Trader – we welcome all reviews both good and bad to ensure we offer the best possible service and buying experience

A word from the boss – Robin Luscombe

  • “My aim is to change the landscape of the car business with the help of my people. I believe in looking after my employees and they will in turn look after my customers.”
  • “It's important to me that my team enjoy their work and that together we create an enjoyable working environment. I want to help my team plan and build their lives, their families and achieve their ambitions”
  • “I want my business to be successful and be recognised as a great place to spend your money”

“I really believe that it is only through dealing honestly with customers that we can earn their trust and loyalty - that is my ultimate aim”.

Please feel free to contact me anytime, email me at robin@luscombemotors.co.uk or my mobile 07984 647938.