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Robins Diary

The John Lewis Partnership

 

I have noticed that John Lewis and Waitrose are spending an absolute fortune promoting the inclusion of ‘Partnership’ on their branding, obviously they see the value of a business with the right culture running through the core of the company.  I must say if I didn’t know it before, I have certainly realised the value of a strong customer-focused culture in a business.  

 

As some of you will know I suffered a back injury in February and, following an operation in June, I am only just starting to be able to spend a couple of hours at work, and it’s been a very tough time for me!  I never realised long-term chronic pain affected the brain as much as the body.  However, thankfully the business has carried on almost completely unaffected, and it’s not down to rules, processes, computers, etc, that’s very difficult to do well when dealing with customers, we have all come across problems when rules get in the way of common sense, but when everyone involved in the business feels part of it, decisions are made based on common sense, and what is best for the long term good of both the customer and the company, and this has certainly been the case.  Not once in seven months have I come across a problem where anyone has hidden behind a process or  policy - granted we may not be perfect, but I feel the whole workforce really have got the ‘partnership’ thing sorted, have felt the lovely warm feeling of satisfaction when customers leave happy, and that has been the strongest emotion.  Zero hours contracts are not for us and the so-called ‘Gig Economy’ can come and go, but treating staff and customers with respect will always generate better results.

 

You may wonder why I mention this - I think we all notice great service more than ever before, we used to be a nation of people who didn’t complain, and just put up with anything, but not anymore!  It’s what we now notice, and it’s what has made me incredibly proud of everyone at the dealership, and given me a very warm feeling for having created a car dealership with a difference.  In my opinion, it is the biggest reason for our success, and to see John Lewis, who are certainly one of the successes recently in retail, invest in such a campaign, is certainly an endorsement of our own culture. 

 

A massive thanks from me to all the staff, or should I say ‘partners’, as they certainly share the fruits of their efforts, and hopefully I’ll be back to full time work in October.

 

“Great things in business are never done by one person.  They’re done by a team of people” Steve Jobs

Call me: 07984 647938
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Luscombe Mitsubishi Leeds Used Car Finance

Luscombe Used Finance Banner

 

When it comes to used car finance, here at Luscombe Mitsubishi in Leeds our sales executives are fully SFA trained experts so they can offer you a choice of finance plans which tie in with your budget – We don’t send you to see a business manager – no we have empowered our sales team to be able to offer car finance as part of the used car negotiations.

In some cases we find that used car hire purchase is what our customers require but once we show them the option of Personal Contract Purchase which has a guaranteed residual at the end of the term, that is the option they choose.

Either way we are able to be very flexible and if a low deposit suits you we can arrange that or if you prefer to trade in your present car as full finance deposit , depending on the price of the used car, we offer very competitive monthly payments from as little as £79 per month and £99 per month up to £279 per month and beyond in a variety of terms, from 12 months up to 60 months.  And, we give cashback to the customer if required.

Right Now when you buy any used car using our Special Finance Plan you can BUY NOW AND PAY IN 6 MONTHS TIME - Representative APR 9.9%

Please do not hesitate to call or email for more details or complete the form below and leave it to us to contact you 

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