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Robins Diary

The ups and downs on the rocky road of life.

This week I am reflecting on the disappointment of doing so well but coming up short, no matter if it’s football, business or life generally.

I have been lucky enough over the years to enjoy success in all areas of life, sport and business, but trust me it’s not all a lovely easy road, and it’s the way you come back after failures that makes winning or achieving feel better.

I managed to win 16 British Championships, 3 FIM World Cups, and even an Aussie title in 2011, plus a fair share of Motor Trade Awards, and it’s not winning that drives you on, it’s the feeling you get when you don’t succeed that hurts more than the winning feeling, that drives you to be better. If you don’t hurt when you lose, you’ll never be a winner. I have suffered the pain of losing many times - if that hurts, you will go on and work harder, not give in, not let the atmosphere or pressure affect your performance, not say “well we did well, or better than we expected”.

I really think the performance of Gareth Southgate, and his preparation, is down to the pain he suffered in 1990 - he has done an amazing job.  Now he has a team of players who feel it first hand, and they didn’t expect that, so next time they will be better, but some may not have the mental strength, some may not have the ability to keep their place as others come along, but there will enough of England’s players there to help them.

We were ironically on a shortlist of three dealers to win the Best Franchised Dealer in the UK at the Motor Trader Awards on Wednesday night, and we also came up short - a great achievement to be in the Top 3, especially as I have been suffering from a back injury since February and spent very little time at work since then, so now the staff have to decide if they feel the pain of coming so close, and bounce back and win, or settle for being ‘just very good’. The difference is no one remembers how close you were, you either win or lose!

It’s really hard to bounce back, but in my motor bike life, I was so determined, and hated losing so much, it just made me try harder, practise more, concentrate more, never give up, just never give less than 100% every time, every day, and that’s what winners do. That’s what cost England the win, they lost concentration and allowed Croatia to score, and in business we have to do the same.  So if we hate losing enough, customers will get the same great service every time, we won’t forget things, we won’t let our concentration slip, and not only will we come back stronger, we will be a better company for it, and our customers and our accounts will reflect the difference.

So whilst I’m disappointed for my managers who I would have loved to see representing the company on stage, I’m sure they will have had a taste, and be disappointed enough, to not want to be back, but need it!!

 

“Character cannot be developed in ease and quiet.  Only through experience of trial and suffering can the soul be strengthened, ambition inspired and success achieved.”  Helen Keller

Call me: 07984 647938
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Reviews and customers’ comments are a very important part of our business – we work hard to ensure that our customers are treated in the way we would like to be treated ourselves which is why we rely upon customer feedback to maintain our standards and make improvements where required. Here are some examples of customers’ comments...

Saw the car that we wanted at a reasonable price, and was offered a good part ex price for ours, the whole experience was problem free with good communication from Andy the sales adviser. Highly recommended., Linda B

Great Experience

Frank tells us about his experiences at Luscombe Mitsubishi

From the beginning we were greeted with a smile, good morning and the offer of a drink. Steve Atack was absolutely amazing, really friendly and made us feel at ease as we were looking for our first mobility car. He took my husband for a test drive and was really knowledgeable about the Mitsubishi Asx. We picked our car up this morning and Steve talked my husband through everything on the car. Thank you Steve, You are a credit to Luscombes.

Tracy D, Wakefield, West Yorkshire

Steve Atack was absolutely amazing

Hi Robin

 

I would just like to say "thank you" to you.  I have never, in all the time I have been driving, had such a good experience when buying a car - and I have had lots of cars in my time.  Matt was very helpful and even came with me for a test drive when I picked up the car last night.  He then put some petrol in the car, something I have never come across before as usually the car is on fumes when picked up.  To then find that the car had nice new mats was an added bonus.

 

Your way of working is superb and I have already been singing your company's praises and will continue to do so.

 

Kind regards

Jane R, Bradford, West Yorkshrie

Matt was very helpful - your way of working is superb

Just want to pass on some positive feedback to one of your staff in the parts dept. I called in today (12/05/16) to collect some parts which I ordered a couple of weeks ago, upon collection I asked if they were pretty simple to put together, the young lad on parts (didn't get his name but a young Asian chap) was happy to help and come and assist in putting these parts on. Now I'm no expert but he was more than happy to do everything and even got wet for his troubles (when putting the washer cap on) but made sure all was in place before I went on my way. A nice extra touch from him and it left a very good impression on both staff and organisation.

Positive feedback! Beyond the call of duty

Hi Robin

I would just like to say "thank you" to you.  I have never, in all the time I have been driving, had such a good experience when buying a car - and I have had lots of cars in my time.  Matt was very helpful and even came with me for a test drive when I picked up the car last night.  He then put some petrol in the car, something I have never come across before as usually the car is on fumes when picked up.  To then find that the car had nice new mats was an added bonus.

Your way of working is superb and I have already been singing your company's praises and will continue to do so.

Kind regards
Jane R

I have never had such a good experience when buying a car

The staff at Luscombe Mitsubishi were excellent, they gave me time to go over everything. They took me for a test drive and explained everything I needed. JB

The staff were excellent