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Robins Diary

The John Lewis Partnership

 

I have noticed that John Lewis and Waitrose are spending an absolute fortune promoting the inclusion of ‘Partnership’ on their branding, obviously they see the value of a business with the right culture running through the core of the company.  I must say if I didn’t know it before, I have certainly realised the value of a strong customer-focused culture in a business.  

 

As some of you will know I suffered a back injury in February and, following an operation in June, I am only just starting to be able to spend a couple of hours at work, and it’s been a very tough time for me!  I never realised long-term chronic pain affected the brain as much as the body.  However, thankfully the business has carried on almost completely unaffected, and it’s not down to rules, processes, computers, etc, that’s very difficult to do well when dealing with customers, we have all come across problems when rules get in the way of common sense, but when everyone involved in the business feels part of it, decisions are made based on common sense, and what is best for the long term good of both the customer and the company, and this has certainly been the case.  Not once in seven months have I come across a problem where anyone has hidden behind a process or  policy - granted we may not be perfect, but I feel the whole workforce really have got the ‘partnership’ thing sorted, have felt the lovely warm feeling of satisfaction when customers leave happy, and that has been the strongest emotion.  Zero hours contracts are not for us and the so-called ‘Gig Economy’ can come and go, but treating staff and customers with respect will always generate better results.

 

You may wonder why I mention this - I think we all notice great service more than ever before, we used to be a nation of people who didn’t complain, and just put up with anything, but not anymore!  It’s what we now notice, and it’s what has made me incredibly proud of everyone at the dealership, and given me a very warm feeling for having created a car dealership with a difference.  In my opinion, it is the biggest reason for our success, and to see John Lewis, who are certainly one of the successes recently in retail, invest in such a campaign, is certainly an endorsement of our own culture. 

 

A massive thanks from me to all the staff, or should I say ‘partners’, as they certainly share the fruits of their efforts, and hopefully I’ll be back to full time work in October.

 

“Great things in business are never done by one person.  They’re done by a team of people” Steve Jobs

Call me: 07984 647938
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Motability at Luscombe Mitsubishi Leeds

"At Luscombe's our different way of dealing with customers extends into our Motability department. We go the extra mile to ensure our Motability customers benefit from an equally high level of customer service"
Robin Luscombe (Managing Director)

 

Why Choose Luscombe Mitsubishi for Motability

 

At Luscombe Mitsubishi we appreciate that every Motability customer is different. We have a dedicated team of four Motability Specialists,  who are specifically trained and on hand to ensure that all the stresses are taken care of. We even offer an initial home visit. Our Mitsubishi models are ideal, as not only do they provide impressive fuel economy figures, the ASX and Outlander models offer very easy access with a higher seating and driving position, perfect if you need a car that's easy to get in and out of.

What sets us apart from the rest?
Yes we are a small dealership rather than a large PLC, but it's for this reason that we can offer you such a personal service. We are not bound by company policy and will try our best to make the Motability rules fit around your needs to ensure the best care and service for you. We believe in TLC not PLC at Luscombe Mitsubishi. 

Our Most Popular Motability Offers include:

  • The All New Mitsubishi Eclipse Cross, loaded with technology, from only £399 advance rental 

  • £250 Cashback with every Mitsubishi Motability Vehicle - renewals only subject to terms and conditions - ask for details

  • The Mitsubishi Mirage Juro Manual and Automatic is available with £NIL Advance Payment and

  • Right now, the ASX 2 1.6 with Rear Parking Sensors is also available with £NIL Advance Payment.

  • The All New Outlander Juro Petrol 7 Seater 4x4 is available on motability only £1,299 Advance Payment

Meet your Motability Specialists Graham and Andy

 

Graham Smithson

"I have worked in the motor trade all my working life - that's 27 years so it goes without saying that I have a lot of experience! I started on the shop floor as a paint sprayer and worked my way up."

 

 

Andy Manchester

I have worked in the motor trade for a total of 15 years, 7 of that as a Motability Specialist and 3 years with Mitsubishi, so my knowledge is extensive. If you require any additional information or would like to arrange a test drive, please feel free to call me any time.

 
 

Luscombe Mitsubishi make Motability easy

 

Easy Access

 

For your convenience at Luscombe Mitsubishi Leeds we have disabled car parking right outside the showroom door. If you call us to say you're coming down, we will be waiting at the door.

Advice & Information

 

We operate in a friendly personal and 'no pressure' manner at our award winning dealership ensuring that no matter how complex your requirements, at Luscombe Mitsubishi Leeds, all of our three Motability Specialists are experienced enough to deal with any enquiry.

Test Drives

 

We always have the full range of Mitsubishi cars available to test drive - just give us a call on 01132 776099 and we will have the vehicle of your choice ready and waiting for you to drive.

Motability Adaptions

 

We are aware that some customers require special modifications to their vehicles and at Luscombe Mitsubishi Leeds this is not a problem. Graham and Andy have a wealth of Motability experience between them and are accustomed to dealing with all aspects of Motability.

Our most popular motability offers

 

For more information, please contact either Graham, Steve or Andy on 01132 776099 , who will be happy to talk you through the Mitsubishi Motability range and answer any questions you may have.