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Robins Diary

The ups and downs on the rocky road of life.

This week I am reflecting on the disappointment of doing so well but coming up short, no matter if it’s football, business or life generally.

I have been lucky enough over the years to enjoy success in all areas of life, sport and business, but trust me it’s not all a lovely easy road, and it’s the way you come back after failures that makes winning or achieving feel better.

I managed to win 16 British Championships, 3 FIM World Cups, and even an Aussie title in 2011, plus a fair share of Motor Trade Awards, and it’s not winning that drives you on, it’s the feeling you get when you don’t succeed that hurts more than the winning feeling, that drives you to be better. If you don’t hurt when you lose, you’ll never be a winner. I have suffered the pain of losing many times - if that hurts, you will go on and work harder, not give in, not let the atmosphere or pressure affect your performance, not say “well we did well, or better than we expected”.

I really think the performance of Gareth Southgate, and his preparation, is down to the pain he suffered in 1990 - he has done an amazing job.  Now he has a team of players who feel it first hand, and they didn’t expect that, so next time they will be better, but some may not have the mental strength, some may not have the ability to keep their place as others come along, but there will enough of England’s players there to help them.

We were ironically on a shortlist of three dealers to win the Best Franchised Dealer in the UK at the Motor Trader Awards on Wednesday night, and we also came up short - a great achievement to be in the Top 3, especially as I have been suffering from a back injury since February and spent very little time at work since then, so now the staff have to decide if they feel the pain of coming so close, and bounce back and win, or settle for being ‘just very good’. The difference is no one remembers how close you were, you either win or lose!

It’s really hard to bounce back, but in my motor bike life, I was so determined, and hated losing so much, it just made me try harder, practise more, concentrate more, never give up, just never give less than 100% every time, every day, and that’s what winners do. That’s what cost England the win, they lost concentration and allowed Croatia to score, and in business we have to do the same.  So if we hate losing enough, customers will get the same great service every time, we won’t forget things, we won’t let our concentration slip, and not only will we come back stronger, we will be a better company for it, and our customers and our accounts will reflect the difference.

So whilst I’m disappointed for my managers who I would have loved to see representing the company on stage, I’m sure they will have had a taste, and be disappointed enough, to not want to be back, but need it!!

 

“Character cannot be developed in ease and quiet.  Only through experience of trial and suffering can the soul be strengthened, ambition inspired and success achieved.”  Helen Keller

Call me: 07984 647938
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Not From Leeds? Not a Problem!

In the 5 years since we opened, our reputation for excellent customer service has spread far and wide. We now find lots of our customers come from much further afield to buy from us.

Why?

  • We are open, honest & trustworthy! We have built our whole business on this principle.
  • So much so, you can ring our MD direct on his mobile.
  • We make it easy and stress-free! No more endless battles with pushy salespeople to get the best price
  • Because the most effective advertising for our business doesn’t come from us, it comes from our many happy (and genuine) customers who leave reviews on our service
  • How do we know they’re genuine? Because only verified customers can leave a review.

How?

  • Communication is key! Our sales executives are extremely experienced in responding quickly and effectively to email and telephone enquiries, and have the latest technology allowing them to send photos and videos of our cars to customers further afield.
  • They are also empowered to give part exchange valuations via email or telephone (subject to vehicle condition being as stated) allowing customers across the length and breadth of the UK access to the very best deals.
  • With our close proximity to the M1, M62, M621 and A1 motorways, plus our free pickup service from Leeds Railway Station less than 2 miles away, getting to us is easy too.
  • Can’t make it to Leeds? No problem! We deliver too.
Please note locations are approximate for privacy reasons.

Take a look at where some of our customers have come from to get the Luscombe’s service.

Hear from our customers

Great Experience - Saw the car that we wanted at a reasonable price, and was offered a good part ex price for ours, the whole experience was problem free with good communication from Andy the sales adviser. Highly recommended., Linda B
Clear, unequivocal answers and accurate advice - The service I received was prompt and courteous. The dealership states that it has " straight talking sales staff and managers who come out of their offices " and that is absolutely how it is.  Andy Manchester the member of the sales team with whom I dealt gave clear, unequivocal answers to my questions and accurate advice with regard to the accessories I`d need. Buying a car is always stressful to some extent as it involves a great deal of money. Andy`s approach helped to de-stress the whole experience and I was hugely impressed with the Luscombes dealership.  Mr S B
I have never had such a good experience when buying a car - Hi Robin I would just like to say "thank you" to you.  I have never, in all the time I have been driving, had such a good experience when buying a car - and I have had lots of cars in my time.  Matt was very helpful and even came with me for a test drive when I picked up the car last night.  He then put some petrol in the car, something I have never come across before as usually the car is on fumes when picked up.  To then find that the car had nice new mats was an added bonus. Your way of working is superb and I have already been singing your company's praises and will continue to do so. Kind regards Jane R
The staff were excellent - The staff at Luscombe Mitsubishi were excellent, they gave me time to go over everything. They took me for a test drive and explained everything I needed. JB

PLEASE FEEL FREE TO CONTACT ME ANY TIME - YOU CAN EMAIL ME AT ROBIN@LUSCOMBEMOTORS.CO.UK OR MY MOBILE 07984 647938.