Luscombe Motors Ltd
Luscombe Mitsubishi Leeds
0113 271 2288

Luscombe Motors Ltd
Low Road, Hunslet, Leeds, West Yorkshire,
LS10 1QR
Get Directions
0113 277 6099

Luscombe Mitsubishi Leeds
Low Road, Hunslet, Leeds, West Yorkshire,
LS10 1QR
Get Directions
X CALL ME, ROBIN LUSCOMBE ON
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07984 647938

I am always on hand to support my team - You deserve great service and I can personally guarantee it! – After all, where else can you call the MD on his mobile?

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Robin

Robin’s Diary

Treating Customers Fairly!

In the motor trade, or at least here at Luscombe’s, we really do take ‘treating customers fairly’ very seriously – howeve

r, a recent experience I have had with a major airline certainly wasn’t fair.

Here is what happened - I booked flights to and from Milan, but due to circumstances beyond my control, I had to go with a friend by road, and fly back.  When others in the group checked in at Manchester Airport for the outward flight, they informed the airline of the situation and checked this would be OK – Response was: “No Problem, it’s your seat!”  But, when we returned to the airport in Italy to check in, to my horror, as I didn’t fly out, the airline had assumed I wouldn’t be coming back and had sold my ticket!  They then demanded double the price of my return ticket for me to take the last seat on the plane to come back!!!

Now, we all know these things can happen, so, as instructed to by staff at Milan Airport I phoned the airline, without success, so sent an email to the airline to complain.  It is now three days since I sent that email and I am still waiting for a proper response – all I have had is the standard reply advising that they were receiving too many calls to deal with it on the phone!

This is a major airline, not an Irish low-cost airline!  After I had paid for my seat and my wife checked at the airport that they would hold it, they sold my seat and then proceeded to charge me double on top to get home!!  How can that be “treating customers fairly”? It is   simple profiteering - they had all our details as the ticket had been originally booked online.  Surely they could have contacted me via email or phone to ask if I was using the return portion of the ticket before re-selling my seat – No!  Did they just assume (wrongly) and take the profit? - Yes!

The motor trade might get a bad press and airlines might get frustrated customers due to delays, but this is just wrong – plain and simple!  I wonder how long I will have to battle with them to obtain a refund, or will they continue to treat me “unfairly”??        

“Fairness is not an attitude.  It’s a professional skill that must be developed and exercised.” Brit Hume  

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Robins Diary
Call me: 07984 647938
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Ezine

‘SuperShift’ was initially intriguing but an ultimately superseded gearbox

In the 1980s, ‘overdrive’, or a fifth and even sixth gear ratios, was a luxury on cars of that era, recalls Iain Robertson, which seems odd today, with up to 10-speed gearboxes now available on some models, although six is far more common.


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WELCOME TO LUSCOMBE MITSUBISHI LEEDS

5 Star Mitsubishi Dealer for Customer Care

We Won’t Sell you a Car but WE WILL HELP you buy one!!

  • At Luscombe Mitsubishi Leeds, our aim is to create a unique, stress-free new and used car buying environment.
  • We are a small, privately owned and run business meaning we can offer a highly personal service in a friendly and relaxed manner.
  • As our business ethos states, we empower our straight talking sales staff to make decisions and to deal directly with customers
  • Our sales staff aren't constantly running back to faceless managers - Our managers come out of the office to assist you!
  • In order to provide the best possible service for customers, we have a very experienced and knowledgeable team of staff with many years of Mitsubishi experience
  • Located in close proximity to the M1 and M62, we serve a vast area in West Yorkshire but thanks to our reputation, we also sell cars to customers all over the UK.
  • We pride ourselves on our reputation! For this reason, we actively encourage you to leave your comments and reviews on Judge Service, Qype, Google Reviews, Yelp and Facebook
  • Finally, if you have any questions, queries, problems or praise, the owner, Robin Luscombe would like to hear from you. Call him on his mobile - 07984 647938

What is it that sets us apart from the competition?

STRAIGHT TALKING SALES STAFF MANAGERS WHO COME OUT OF THE OFFICE!

WE WON'T SELL YOU A CAR BUT WE WILL HELP YOU BUY ONE!!!

Here at Luscombe Mitsubishi Leeds, we offer every model of Mitsubishi, in stock and available for you to test drive. What's more, our range of cars suits all budgets and needs, ranging from the compact Mirage Juro city car, to the Mitsubishi ASX crossover, designed to fit your life, or even the versatile Shogun Sport which is ready for even the toughest challenges. If it's a real workhorse you need, then the L200 Series 5 is your ideal business partner – no surprise then that it has been voted Auto Express Winner of Best Pick-up 2015, 2016 and 2017 best in class for Total Load Capacity, 0-62 Performance, Maneuverability, 4x4 System and Fuel Economy of 42.8 mpg and Emissions of 173 g/km.  The game changing Mitsubishi Outlander PHEV, the revolutionary Plug-In Hybrid Vehicle, offers incredible fuel economy on shorter journeys and only 9% benefit in kind for company car drivers. 

Luscombe Motors Awards
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