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Robins Diary

This week saw some surprising news - since adding Mitsubishi to the Renault / Nissan alliance, they have achieved the No 1 spot for the largest worldwide supplier of cars - overtaking the previous Top Dogs the VW Group, and pushing Toyota into 3rd  position!!

It was certainly a surprise to me, but a very positive one, because, representing the vehicles produced by the Biggest Car Manufacturer can only help fund future developments, and support existing owners.

It’s not all about being the biggest however, when the world is turning away from diesel vehicles, and to a lesser extent, petrol vehicles, it is a ‘massive plus’ to represent the company with all the experience of being the biggest producer of both EV cars and PHEV cars – furthermore, all their knowledge and experience with Ultra Low Emission Vehicles should keep them right at the cutting edge and allow them to remain market leaders.

Here at Luscombe Mitsubishi in Leeds, we have certainly seen an uplift again in interest in the Mitsubishi PHEV range, and it will only snowball, because, like it or not, the VW ‘dieselgate’ fiasco has played into the hands of other manufacturers. The moral of the story - being greedy can be very dangerous!!

“There is a sufficiency in the world for man's need but not for man's greed.”  Mahatma Gandhi

Call me: 07984 647938
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Hear what our customers have to say about us

Reviews and customers’ comments are a very important part of our business – we work hard to ensure that our customers are treated in the way we would like to be treated ourselves which is why we rely upon customer feedback to maintain our standards and make improvements where required. Here are some examples of customers’ comments...

Frank tells us about his experiences at Luscombe Mitsubishi

From the beginning we were greeted with a smile, good morning and the offer of a drink. Steve Atack was absolutely amazing, really friendly and made us feel at ease as we were looking for our first mobility car. He took my husband for a test drive and was really knowledgeable about the Mitsubishi Asx. We picked our car up this morning and Steve talked my husband through everything on the car. Thank you Steve, You are a credit to Luscombes.

Tracy D, Wakefield, West Yorkshire

Steve Atack was absolutely amazing

Hi Robin

 

I would just like to say "thank you" to you.  I have never, in all the time I have been driving, had such a good experience when buying a car - and I have had lots of cars in my time.  Matt was very helpful and even came with me for a test drive when I picked up the car last night.  He then put some petrol in the car, something I have never come across before as usually the car is on fumes when picked up.  To then find that the car had nice new mats was an added bonus.

 

Your way of working is superb and I have already been singing your company's praises and will continue to do so.

 

Kind regards

Jane R, Bradford, West Yorkshrie

Matt was very helpful - your way of working is superb

Just want to pass on some positive feedback to one of your staff in the parts dept. I called in today (12/05/16) to collect some parts which I ordered a couple of weeks ago, upon collection I asked if they were pretty simple to put together, the young lad on parts (didn't get his name but a young Asian chap) was happy to help and come and assist in putting these parts on. Now I'm no expert but he was more than happy to do everything and even got wet for his troubles (when putting the washer cap on) but made sure all was in place before I went on my way. A nice extra touch from him and it left a very good impression on both staff and organisation.

Positive feedback! Beyond the call of duty

Hi Robin

I would just like to say "thank you" to you.  I have never, in all the time I have been driving, had such a good experience when buying a car - and I have had lots of cars in my time.  Matt was very helpful and even came with me for a test drive when I picked up the car last night.  He then put some petrol in the car, something I have never come across before as usually the car is on fumes when picked up.  To then find that the car had nice new mats was an added bonus.

Your way of working is superb and I have already been singing your company's praises and will continue to do so.

Kind regards
Jane R

I have never had such a good experience when buying a car

The staff at Luscombe Mitsubishi were excellent, they gave me time to go over everything. They took me for a test drive and explained everything I needed. JB

The staff were excellent

Very good so far, used them a couple of times, nothing negative to say. 
Mr R G

Very good so far

The service I received was prompt and courteous. The dealership states that it has " straight talking sales staff and managers who come out of their offices " and that is absolutely how it is.  Andy Manchester the member of the sales team with whom I dealt gave clear, unequivocal answers to my questions and accurate advice with regard to the accessories I`d need. Buying a car is always stressful to some extent as it involves a great deal of money. Andy`s approach helped to de-stress the whole experience and I was hugely impressed with the Luscombes dealership.  Mr S B

Clear, unequivocal answers and accurate advice

Mr Luscombe


Neither my wife nor I are great fans of car salesmen, but we really took to your team. Everyone we came across just wanted us to be happy: no sleaze, no patronising car jargon and no hard sell. Steve, who showed me the ASX range and let me take one out was absolutely on top of his knowledge. Darryl, the trainee salesman who eventually sold us the car, has clearly got a lot to learn, but he didn't give us any bull, he asked when he didn't know, he was positive, communicative and thorough. John in the office said he just wanted everyone to be happy and this did seem to sum up the mood of your sales team. On top of that we are very pleased with our car.
 
Please pass on our thanks.
 
Jon and Brenda P

I just wish more people in the motor trade thought like you.

Hello Robin,  Thank you for your email  - I appreciate the time your staff took out to take me through the initial process of purchasing the vehicle and then taking delivery at the weekend.  In particular I want to single out Darryl Arnett your sales executive at Mitsubishi in Leeds.  His enthusiasm shines through and he was very patient in explaining every aspect of the purchase.  He explained various functions on the vehicle when I collected it on Saturday and has subsequently followed up with a further email advising of a link in order to acquire a swipe card giving access to free charging points.
Darryl is a credit to your organisation.
Kind regards,
Mark
 

He was very patient in explaining every aspect of the purchase

Its local, clean and I`ve got to know them very well. We bought a new car from them which we are highly delighted with. Everything is absolutely perfect.  StephenW

Highly Delighted

Just bought a Merc 350 coupe from you. Thanks to Steve and all your guys for a BS free experience. Nigel

Thanks to you all

We were completely satisfied with all aspects of our first service with the Mitsubishi side of the business, as indeed we have been for many years with Suzuki. I took the opportunity of informing Graham how pleased we are with the Mirage3 which he sold to us last year.  I have completed the survey and you will be pleased to hear that a score of 10 was given to all questions.
Kind regards
Cecilia R
 

How pleased we are with the Mirage 3

Dear Mr Luscombe I did express my appreciation for your service to Ms. Hollins.
She was extremely helpful in every respect and particularly in organising my conversation with Mitsubishi in enabling me to still have a free service albeit the service should have been carried out in March..
My wife is extremely satisfied with the car and I certainly am with your excellent service.
Kindest regards to everyone
Yours sincerely
Dennis
 

Annette Hollins was extremely helpful

They were brilliant, they got it (my car) booked in quickly for the service the next day, really accommodating. Amy R

Really accommodating

It was all very efficient ready when expected and dropped me off for work  Mr M P

All very efficient

They booked it in, they did what they said they were going do, they don`t give a jar of sweets in your car like before though, they stamped the log book, did it on time, cleaned the car and they are all courteous. EW Ltd

They are all courteous

A very satisfactory first experience. I was dealt with promptly and efficiently and I am delighted that I now have a vehicle with a 5 year warranty and 3 year service plan.  Mr M M

Dealt with promptly and efficiently

The first service they dropped off a car and picked it up. They go above and beyond the call of duty CS Ltd

Above and beyond call of duty

Particular thanks to Steve Atack for a very professional service. I looked at all makes and decided to stay with the l200 based mainly on the dealer and the level of service I received from day one. Nothing was too much trouble even on a Sunday. Thanks to all the staff and hope to see you again when I update to the new one in a few years. Thank you James H

Very professional service

This was probably the best car dealership I`ve ever visited, friendly, helpful, straight forward, not pushy, asked what I wanted, unlike a lot of other dealer that just seem to push a lot of options on to you when you don`t want or need them. A+  - Vaughn W

Best Car Dealership

I thought that I received a great service  John C

Great Service

I thought that I received a brilliant service and that Mitsubishi were very helpful, However there`s not allot of room to park.  Mr F

Brilliant Service

I was pleased they washed the car. The service girl was very efficient. They valued the car for me as I requested. The service book was there for me as I requested from 2 years ago. Julie B

Very efficient

Good Team very helpful Jeremy M

Helpful

They were excellent for the service. The only thing was I had only had the car 4 months and the key was not working. They said if I brought it in they would replace the battery . Andrew S

Excellent


They go above and beyond to satisfy any requests that I have. They got a camera to show me it working in my vehicle which was excellent.  Chris B
 

Above and beyond

Good Morning Robin – Just wanted to pass on how pleased I am with our new Outlander PHEV (destined for Sweden if you recall) and how brilliantly/straightforwardly Andy dealt with the process throughout.  Particularly yesterday when I was in such a rush on collection … It should be in the Guinness Book of Records for speed of transacting!! – Everything extremely smooth ..just as one requires.  Andy very competent indeed and everyone else very friendly and helpful…Great! Out of the country now but coming back to do a proper handover in a couple of weeks.  Thanks again Luscombe’s Rock! – James”

Everything extremely smooth

The staff were very helpful in giving us the time to test drive both engines of our chosen vehicle and in assisting us with financing.  Brian T

Very helpful

"Just to say that I am so pleased with my new car...it’s a joy to drive and I haven’t stopped smiling since Saturday.   I also want to say how helpful and willing Andy was and he made buying a car from you hassle free. He was friendly; honest and not too pushy. He ensured that all the jobs listed were complete and we would definitely buy from this garage again. So thank u Andy for all your help - see u next time. Best wishes Pumpkin and Jane”

It's a joy to drive